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Trust & Security

888poker Dispute Resolution

Disputes can arise in any online poker environment — from disagreements about hand results to issues with deposits or withdrawals. 888poker has processes in place for resolving player complaints fairly and efficiently.

This guide explains how to file a dispute at 888poker, what to expect from the process, and how to escalate if needed.

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At a glance

Support
24/7 Customer Service
Licenses
Gibraltar Gambling Commissioner (RGL 112/113), UK Gambling Commission (account 39028), Malta Gaming Authority (MGA/CRP/121/2006-09)
Hand History
Yes
Platform
888poker
How it works

Step-by-step guide

Follow the process in order, then check the room's current lobby and cashier terms before committing funds.

  1. 1

    Document the issue

    Gather all relevant information: hand numbers, timestamps, screenshots, transaction IDs, and any communication. 888poker's hand history feature makes it easy to retrieve specific hand details.

  2. 2

    Contact 888poker support

    Reach out to 888poker's customer support via live chat or email. Present your case clearly with all supporting documentation.

  3. 3

    Follow up on your case

    Keep track of your case number and follow up if you don't receive a response within the stated timeframe. Be patient but persistent.

  4. 4

    Escalate if necessary

    If the dispute isn't resolved to your satisfaction, you can escalate to 888poker's licensing authority (Gibraltar Gambling Commissioner (RGL 112/113), UK Gambling Commission (account 39028), Malta Gaming Authority (MGA/CRP/121/2006-09)).

Tips and best practices

  • Always document issues immediately — screenshots and hand histories are your strongest evidence.
  • Stay calm and professional in all communications with support. This leads to better outcomes.
  • Download your hand history regularly from 888poker as evidence in case disputes arise later.
  • Check the terms of service before disputing — make sure your complaint aligns with the rules.

Frequently asked questions

How do I file a complaint at 888poker?
Contact 888poker's customer support via live chat or email with a clear description of the issue, relevant hand numbers, and any supporting evidence. They should respond within 24-48 hours.
What if 888poker doesn't resolve my dispute?
You can escalate to 888poker's licensing authority (Gibraltar Gambling Commissioner (RGL 112/113), UK Gambling Commission (account 39028), Malta Gaming Authority (MGA/CRP/121/2006-09)). Regulators have dispute resolution processes for unresolved player complaints.
How long does 888poker take to resolve disputes?
Simple issues are often resolved within 24-48 hours. More complex disputes involving hand analysis or financial investigations may take 1-2 weeks.