Step-by-step guide
Follow the process in order, then check the room's current lobby and cashier terms before committing funds.
- 1
Document the issue
Gather all relevant information: hand numbers, timestamps, screenshots, transaction IDs, and any communication. Take screenshots of any issues as they occur.
- 2
Contact BCPoker support
Reach out to BCPoker's customer support via live chat or email. Present your case clearly with all supporting documentation.
- 3
Follow up on your case
Keep track of your case number and follow up if you don't receive a response within the stated timeframe. Be patient but persistent.
- 4
Escalate if necessary
If the dispute isn't resolved to your satisfaction, you can escalate to BCPoker's licensing authority (Anjouan Gaming Authority (License No. ALSI-202410011-FI1)).
Tips and best practices
- Always document issues immediately — screenshots and hand histories are your strongest evidence.
- Stay calm and professional in all communications with support. This leads to better outcomes.
- Keep records of all important hands and transactions for future reference.
- Check the terms of service before disputing — make sure your complaint aligns with the rules.
Frequently asked questions
How do I file a complaint at BCPoker?
What if BCPoker doesn't resolve my dispute?
How long does BCPoker take to resolve disputes?
More BCPoker guides
Continue with the closest practical guides for account setup, games, payments, and room features.
Elena Volkov
Industry & Regulation Analyst · 7 years
Elena tracks the regulatory landscape for crypto poker across every major jurisdiction. From Curacao licensing changes to emerging frameworks in Latin America, she provides context that helps players and operators understand what's legal, what's gray, and what's shifting. Her reporting on room closures and payment processor changes has earned her a reputation as the most reliable news source in the crypto poker space. Hits the trails on weekends to clear her head.
Review last updated