Step-by-step guide
Follow the process in order, then check the room's current lobby and cashier terms before committing funds.
- 1
Document the issue
Gather all relevant information: hand numbers, timestamps, screenshots, transaction IDs, and any communication. CoinPoker's hand history feature makes it easy to retrieve specific hand details.
- 2
Contact CoinPoker support
Reach out to CoinPoker's customer support via live chat or email. Present your case clearly with all supporting documentation.
- 3
Follow up on your case
Keep track of your case number and follow up if you don't receive a response within the stated timeframe. Be patient but persistent.
- 4
Escalate if necessary
If the dispute isn't resolved to your satisfaction, you can escalate to CoinPoker's licensing authority (Anjouan).
Tips and best practices
- Always document issues immediately — screenshots and hand histories are your strongest evidence.
- Stay calm and professional in all communications with support. This leads to better outcomes.
- Download your hand history regularly from CoinPoker as evidence in case disputes arise later.
- Check the terms of service before disputing — make sure your complaint aligns with the rules.
Frequently asked questions
How do I file a complaint at CoinPoker?
What if CoinPoker doesn't resolve my dispute?
How long does CoinPoker take to resolve disputes?
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Alex Chen
Cash Game Specialist · 8 years
Alex ground his way from microstakes to mid-stakes NL Hold'em while managing his entire bankroll in Bitcoin. He brings a data-driven approach to cash game strategy, tracking win rates, rake impact, and optimal seat selection across every major crypto poker room. His rakeback calculators have helped thousands of grinders keep more of what they earn. Unwinds with chess puzzles and the occasional rapid tournament on Lichess.
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