Step-by-step guide
Follow the process in order, then check the room's current lobby and cashier terms before committing funds.
- 1
Document the issue
Gather all relevant information: hand numbers, timestamps, screenshots, transaction IDs, and any communication. Take screenshots of any issues as they occur.
- 2
Contact Ignition Poker support
Reach out to Ignition Poker's customer support via live chat or email. Present your case clearly with all supporting documentation.
- 3
Follow up on your case
Keep track of your case number and follow up if you don't receive a response within the stated timeframe. Be patient but persistent.
- 4
Escalate if necessary
If the dispute isn't resolved to your satisfaction, you can escalate to Ignition Poker's licensing authority (Anjouan).
Tips and best practices
- Always document issues immediately — screenshots and hand histories are your strongest evidence.
- Stay calm and professional in all communications with support. This leads to better outcomes.
- Keep records of all important hands and transactions for future reference.
- Check the terms of service before disputing — make sure your complaint aligns with the rules.
Frequently asked questions
How do I file a complaint at Ignition Poker?
What if Ignition Poker doesn't resolve my dispute?
How long does Ignition Poker take to resolve disputes?
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Viktor Petrov
PLO & Mixed Games Expert · 10 years
Viktor is a veteran of high-stakes PLO who transitioned from the European live circuit to online crypto rooms. He reviews Omaha action, mixed-game rotations, and niche variants like Short Deck and Open-Face Chinese across every platform that offers them. His hand breakdowns are legendary for turning complex multi-street decisions into clear strategic lessons. Builds furniture in his woodworking shop when he's away from the tables.
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