Step-by-step guide
Follow the process in order, then check the room's current lobby and cashier terms before committing funds.
- 1
Document the issue
Gather all relevant information: hand numbers, timestamps, screenshots, transaction IDs, and any communication. Take screenshots of any issues as they occur.
- 2
Contact KKPoker support
Reach out to KKPoker's customer support via live chat or email. Present your case clearly with all supporting documentation.
- 3
Follow up on your case
Keep track of your case number and follow up if you don't receive a response within the stated timeframe. Be patient but persistent.
- 4
Escalate if necessary
If the dispute isn't resolved to your satisfaction, you can escalate to KKPoker's licensing authority (Curaçao Gaming Control Board certificate of operation).
Tips and best practices
- Always document issues immediately — screenshots and hand histories are your strongest evidence.
- Stay calm and professional in all communications with support. This leads to better outcomes.
- Keep records of all important hands and transactions for future reference.
- Check the terms of service before disputing — make sure your complaint aligns with the rules.
Frequently asked questions
How do I file a complaint at KKPoker?
What if KKPoker doesn't resolve my dispute?
How long does KKPoker take to resolve disputes?
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Sarah Mitchell
Casino Bonus Editor · 8 years
Sarah reads casino bonus terms before she looks at the headline percentage. Her reviews focus on wagering, maximum bets, excluded games, expiry windows, and the deposit size needed to claim the full offer. She likes a generous promotion, but she likes a clear one more. She also runs a small community garden plot and has strong opinions about tomatoes.
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