Step-by-step guide
Follow the process in order, then check the room's current lobby and cashier terms before committing funds.
- 1
Document the issue
Gather all relevant information: hand numbers, timestamps, screenshots, transaction IDs, and any communication. Natural8's hand history feature makes it easy to retrieve specific hand details.
- 2
Contact Natural8 support
Reach out to Natural8's customer support via live chat or email. Present your case clearly with all supporting documentation.
- 3
Follow up on your case
Keep track of your case number and follow up if you don't receive a response within the stated timeframe. Be patient but persistent.
- 4
Escalate if necessary
If the dispute isn't resolved to your satisfaction, you can escalate to Natural8's licensing authority (Curacao).
Tips and best practices
- Always document issues immediately — screenshots and hand histories are your strongest evidence.
- Stay calm and professional in all communications with support. This leads to better outcomes.
- Download your hand history regularly from Natural8 as evidence in case disputes arise later.
- Check the terms of service before disputing — make sure your complaint aligns with the rules.
Frequently asked questions
How do I file a complaint at Natural8?
What if Natural8 doesn't resolve my dispute?
How long does Natural8 take to resolve disputes?
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Kai Nakamura
Poker Software Specialist · 4 years
Kai tests poker clients, HUDs, tracking software, and crypto wallet integrations so players know exactly what works where. He benchmarks client performance, documents hand history formats, and reviews third-party tools for compatibility with every major crypto room. His setup guides have helped thousands of players configure their grinding stations. Builds custom PCs in his spare time and runs a small hardware review channel.
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