Step-by-step guide
Follow the process in order, then check the room's current lobby and cashier terms before committing funds.
- 1
Document the issue
Gather all relevant information: hand numbers, timestamps, screenshots, transaction IDs, and any communication. PokerKing's hand history feature makes it easy to retrieve specific hand details.
- 2
Contact PokerKing support
Reach out to PokerKing's customer support via live chat or email. Present your case clearly with all supporting documentation.
- 3
Follow up on your case
Keep track of your case number and follow up if you don't receive a response within the stated timeframe. Be patient but persistent.
- 4
Escalate if necessary
If the dispute isn't resolved to your satisfaction, you can escalate to PokerKing's licensing authority (Curacao).
Tips and best practices
- Always document issues immediately — screenshots and hand histories are your strongest evidence.
- Stay calm and professional in all communications with support. This leads to better outcomes.
- Download your hand history regularly from PokerKing as evidence in case disputes arise later.
- Check the terms of service before disputing — make sure your complaint aligns with the rules.
Frequently asked questions
How do I file a complaint at PokerKing?
What if PokerKing doesn't resolve my dispute?
How long does PokerKing take to resolve disputes?
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Ryan Taylor
Player Coach · 5 years
Ryan specializes in making poker and crypto accessible to complete beginners. He writes step-by-step guides on everything from setting up a Bitcoin wallet to understanding position at the table. His coaching content focuses on building solid fundamentals before moving up in stakes. Players appreciate his patient, jargon-free explanations. Catches waves at his local break whenever the swell is right.
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